The Future of the Patient Experience

The aging US population is predicted to drive an increase in cancer incidence of almost 50% by 2050. At the same time, some cancer programs face capacity and resource constraints—which will continue to increase as demand for cancer services rises. Many cancer programs are also facing significant challenges with patient access. This podcast explores 4 pillars for creating a differentiated patient experience: access, navigation, digital health, and health equity. The end goal for both cancer programs and patients is to shorten the time span between diagnosis and treatment.   Guest: Jessica Turgon Partner ECG Management Consultants   "What we've seen coming out of COVID-19 is a growing consumerism in cancer care. Patients want their information quickly—even more rapidly than healthcare teams can turn it around. And patients want this information in a way that they can easily access it."   Look for the full article, "Pioneering a Cancer Program of the Future," in the Volume 38, Number 6, Oncology Issues. While you wait, check out the most current digital edition now.   Resources: The Hospital of the Future Population Health Navigators: An Innovative Approach for Supporting Underserved Patients Ochsner Chemotherapy Care Companion: Improving Outcomes through Digital Medicine Digital Solutions Connect Resources to Patients at the Right Time