The Future of User Experience: Why AI Must Augment Human Judgment

What if the future of user experience wasn’t about smarter AI — but better human judgment?In this episode of Le Podcast on Emerging Leadership, Alexis Monville welcomes Sebastian Cao, a technology and user experience leader who has held key roles at Red Hat and Tesla, and who recently designed and taught a course at Stanford University on the future of User Experience.Drawing on his experience working with frontline technicians, engineers, and product teams, Sebastian shares a clear conviction: AI should not replace human judgment, but augment it.Together, Alexis and Sebastian explore:Why prediction without judgment leads to poor UX and low adoptionHow empathy becomes a core engineering skill in AI-driven systemsWhat “service augmentation” means in practice at TeslaWhy transparency and explainability are essential to trustHow open source plays a critical role in ethical AI adoptionThis episode is a deep, grounded conversation about the future of UX — where technology serves people, not the other way around.A must-listen for tech leaders, product managers, designers, and anyone shaping human-centered systems in an AI-powered world.Find the transcript and more in the companion blog posthttps://blog-alexis.monville.com/en/2024/10/07/the-future-of-user-experience-with-sebastian-cao/