The GenAI Effect: Transforming the CPAS Landscape with Anna and Michael

Interested in being a guest? Email us at [email protected] to unravel the future of CPAS market? Join us in this insightful dialogue as we host InfoBip and seasoned industry analyst, Michael Brandenburg from Frost Sullivan. Together, we unfold the evolution of CPAS from transactional to experience-driven applications, and how companies across sectors are leveraging this to enhance customer experiences. With Anna's expertise in accelerating opportunities at InfoBip and Michael's extensive experience in the CPAS market, we assure you a comprehensive understanding of the trends that are shaking up the industry. In the spirit of co-opetition, we also delve into a captivating discussion on the intriguing relationship between telcos, the thriving API economy, and how this amalgamation is optimizing businesses. We focus on InfoBip's unique approach of using "experiences" to enable e-commerce owners to reap maximum benefits from their platform. But the conversation doesn't end there - we also touch on the intriguing fusion of AI with CPAS and how this can revolutionize B to C relationships. Stay tuned as we further explore the impact of GenAI in CPAS, including efficiency, conversation optimization, and the scaling of customer engagement. Plus, we give you a sneak peek into the upcoming CPAS Acceleration Summit and InfoBip's Shift Conference that promise to keep the conversation going.Support the showMore at https://linktr.ee/EvanKirstel