The Generative AI Primer for CSMs | Episode 055

In this, my second solo episode - I wanted to spend some time trying to demystify Generative AI for CSMs and CS leaders alike. According to statistics, only 25% of CS workers utilize AI in the workplace on a regular basis, which I think is WAY too low - especially considering how stretched thin most CSMs really are.So - in this episode, we focus on proper prompting, a few tools that exist out there and a plethora of use-cases for you to dig into:0:00:00 - Introduction0:03:55 - Topic introduction. Why GenAI for CSMs0:08:42 - Why prompting is a fundamental skill to have0:09:36 - Using the RISEN framework for prompting0:11:31 - Taking care with proprietary and sensitive information when using Gen AI0:19:58 - Why it’s a bad idea to just copy and send, without proofreading and personalizing0:23:01 - Utilizing ChatGPTs memory feature to prevent having to copy/paste your prompts0:23:55 - Teaching ChatGPT on my tone of voice0:26:19 - Chaining prompts0:27:55 - Integrating this into your daily workflow0:30:21 - ChatGPT vs. Perplexity vs. Google0:32:42 - Perplexity research use cases for CSMs0:36:30 - The proliferation of new tools0:37:19 - AgentCopilot & HeyGen create personalized video for your contacts at scale0:39:45 - Ariglad analyzes support tickets to create and update knowledge base articles0:40:48 - Malik automates the creation of decks using your data and insights0:41:55 - OutroOne link discussed in the show is the DCS Tech Stack on the website: https://digitalcustomersuccess.com/tech-stack/Enjoy!  If you're a new Digital CX leader looking to fast-track your onboarding, an individual contributor wanting to learn more about Digital or a senior leader looking for ways of enabling your team - look no further than the Digital CX Masterclass: visit https://digitalcustomersuccess.com/masterclass. Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value  from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.  Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic🎬 This content was edited by Lifetime Value Media.Learn more at: https://www.lifetimevaluemedia.com