The Gift of Effective Feedback

On this episode of FM Evolution, hosts Shawn Black and Randy Olson were joined by Stormy Friday, the president of The Friday Group, a woman-owned facilities management consulting firm. With over forty years of experience in the FM industry, Stormy has gained international recognition and lectured at FM conferences in over thirty countries. In this episode, Shawn, Randy, and Stormy discussed the best practices for giving and receiving feedback, when it’s the right time to ask for constructive criticism, and how to navigate situations where people receive feedback negatively. Thanks for tuning in! Shownotes:(1:09) Introduction to Stormy(5:43) Getting Involved in FM(7:51) Stormy’s Influence in FM(15:28) Giving and Receiving Feedback(18:05) Effective Feedback(27:56) Getting Better at Providing Feedback(31:511) Negative Feedback(34:35) Best Practices for Giving Feedback(39:42) Asking for Feedback(44:49) Closing Questions Links:Shawn BlackRandy OlsonProFMIStormy FridayThe Friday Group Quotes:“Effective feedback from an FM manager drives the FM culture. It strengthens the morale of the organization, and it provides an opportunity to showcase performance achievements and provides a framework for discussions about areas where performance needs to be improved.” - Stormy Friday, (13:14) “If you think about it, we don’t perform annually, we perform daily. So why would it make sense to have an annual performance? Effective feedback has to be frequent. While it may not necessarily have to be daily, there should be opportunities for feedback on a regular basis.” - Stormy Friday, (18:22) “We talked about the quiet quitters needing feedback, but so do the good performers. They need to be praised when they’ve done something well and when the manager has received [good] feedback from a customer or client.” - Stormy Friday, (28:14) “When I was managing large organizations, I would say, ‘Remember my door is open, but when you come in, you must have options for me to consider.’ That’s how you grow and develop. I think people in FM are afraid of retribution, but it goes back to the organization’s culture and the fact that effective feedback is a dialogue.” - Stormy Friday, (41:52)