The Glue of Every Company, with Taylor McGuire - Sr. Manager, Customer Success

Customers are the lifeblood of every successful business – and no more so than in the subscription economy, where the pressure is on to deliver value at every step. In our ninth episode, we catch up with Taylor McGuire, Customer Success Leader at Productboard, to discuss his sabbatical in South Africa, the critical role that customer success plays, how to build an effective CS team at scale, and the exciting opportunities our own CS team has as Productboard continues to grow. Spoiler alert - stick around for his fabulous definition of CS that even your grandma would understand.Interested in joining our team? We're hiring across multiple departments. Check out our careers page for the latest vacancies. We’d love to hear from you!