EPISODE · Apr 29, 2024 · 16 MIN

The Golden (Chick) Rule with Brian Loescher

from Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates · host Ovation

Send us Fan MailJoin us as we chat with Brian Loescher, President of Golden Chick Franchising, about the secrets behind a stellar restaurant experience. Drawing from his background at Rally's Hamburgers and Arby's, Brian shares practical insights for standing out in customer service and technology. Learn about the importance of order accuracy, responsive service, and affordable tech solutions. Tune in for real-world advice on fostering a culture of genuine apologies and staff recognition. Get ready to elevate your guest experience and boost your bottom line.Thanks, Brian!

What this episode covers

Send us Fan Mail Join us as we chat with Brian Loescher, President of Golden Chick Franchising, about the secrets behind a stellar restaurant experience. Drawing from his background at Rally's Hamburgers and Arby's, Brian shares practical insights for standing out in customer service and technology. Learn about the importance of order accuracy, responsive service, and affordable tech solutions. Tune in for real-world advice on fostering a culture of genuine apologies and staff recognit...

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The Golden (Chick) Rule with Brian Loescher

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How long is this episode of Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates?

This episode is 16 minutes long.

When was this Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates episode published?

This episode was published on April 29, 2024.

What is this episode about?

Is there a transcript available for this episode?

Yes, a full transcript is available for this episode. You can read the complete transcript on the episode page.

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