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The good, the bad and the ugly of customer service - Interview with Tom Libretto of Pega

EPISODE · Nov 3, 2019 · 19 MIN

The good, the bad and the ugly of customer service - Interview with Tom Libretto of Pega

from Punk CX: Customer Experience Insights with Adrian Swinscoe · host Adrian Swinscoe

Today’s interview is with Tom Libretto, Senior Vice President and Chief Marketing Officer at Pega. I caught up with Tom at Pega’s recent customer event, Pegaworld, in Las Vegas and we grabbed a few minutes to talk about Pega’s recent research report: 2019 global customer service insights: The good, the bad, and the ugly, what they found out and what lessons organisations should be learning and what they should be doing differently.

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The good, the bad and the ugly of customer service - Interview with Tom Libretto of Pega

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