The Goods: The Giraffe in the Box

from The NEXT Academy · host Chad Jones and Cody Phillips

The Goods is a new series that delivers wisdom for personal and professional growth. In today's episode, Michael unpacks how a lost stuffed animal and a few creative frontline employees turned a simple customer problem into a story of unforgettable trust. Learn why empowering people at the edge, celebrating thoughtful details, and protecting discretionary effort can quietly define your culture and brand.Enjoy Episode 44 of The Goods. #BeNEXT

Episode metadata supplied by the publisher feed · Published Nov 10, 2025

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The Goods: The Giraffe in the Box

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