The Great KPI Quest

from CX RIOT RADIO · host David Powers

Join us on an adventure as we draw parallels between RPG gaming and conquering Key Performance Indicators (KPIs) in the contact center! Discover how frontline agents, QA teams, supervisors, and team leads mirror DPS, Healers, Crowd Control, and Tanks, navigating through quests such as First Call Resolution, Average Handling Time, and Call Quality Scores. Learn strategies to gamify targets, collaborate like the ultimate RPG party, and turn setbacks into opportunities for epic victories. Embrace the RPG spirit and transform your contact center into a realm of triumphs! https://linktr.ee/caffcx

Episode metadata supplied by the publisher feed · Published Dec 27, 2023

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The Great KPI Quest

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This episode is 7 minutes long.

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This episode was published on December 27, 2023.

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