The Great Re-Engagement: How to Build a World-Class Employee Experience, with Cecilia McKenney

In this episode of the HR Leaders podcast I'm joined by Cecilia McKenney to discuss how to build a world-class employee experience for today’s hybrid workforce. We also discuss the four components of “the great re-engagement”, the difference between employee recognition and appreciation and why upgrading your employee recognition systems is so important.Cecilia McKenney is Senior Vice President, Chief Human Resources Officer for Quest Diagnostics Incorporated, the world’s leading provider of diagnostic information services. McKenney joined Quest in February of 2018 and is responsible for all human resources activities across the company. In her tenure, Ms. McKenney has implemented several people initiatives that are progressive, technology-enabled and promote workplace flexibility while being fiscally responsible and ultimately contribute to Quest’s goal of creating an inspiring workplace for 47,000 colleagues. Most recently, she has been partnering with the Senior Leadership Team to navigate through the COVID-19 crisis and lead Quest’s Race for Equality Plan. She also is the co-sponsor of the PRIDE employee business network.👉 Subscribe to HR Leaders: http://bit.ly/2wFkCEq🎙️ Listen on your favourite platform: https://art19.com/shows/hr-leaders-podcast👤 Follow Chris on LinkedIn: https://www.linkedin.com/in/chrisraineyhrEpisode highlights00:00 Coming up02:05 Cecilia’s journey to Chief Human Resources Officer at Quest Diagnostics Incorporated07:03 How to master your CEO transition13:13 How to connect and support with employees in a hybrid world16:01 The five questions you can ask your employees to foster true connection18:45 The three most important factors in build a world-class employee experience20:35 The four components of the great re-engagement22:33 How Quest Diagnostics is revolutionising their managerial roles27:03 The difference between recognition and appreciation33:41 Why upgrading your employee recognition systems is so important38:53 Why HR Leaders should connect more40:55 Cecilia’s parting piece of advice for the HR Leaders of tomorrowHead over to our website to access the resources mentioned in this episode: www.hrleaders.co/podcastSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.