The Gridmatic Podcast: Transforming the Customer Journey Through Automation

Gridmatic Retail runs on a partnership between a Silicon Valley engineering team and a Houston-based operations team with deep energy retail experience. In this episode of The Gridmatic Podcast, Kise Shannon (VP, Sales & Business Development) and Jennifer Li (VP, Operations) go behind the scenes of how Gridmatic Retail builds speed, transparency, and trust into every broker and customer interaction. Their conversation turned into an unplanned “lightning round” when Mother Nature decided to throw in a thunderstorm! Chapters00:05 Introduction to Operations and Innovation00:05 The Role of Automation in Customer Experience06:00 Building a Culture of Change and Innovation12:12 Partnerships and External Collaboration14:09 Future Roadmap for Growth and Automation17:14 The Commute Experience