The Growth Engine - Episode 31: How CX, NPS and advocacy can drive sustainable growth

from The Growth-Engine Marketing Podcast

We’re joined by Jeremy Laight, former CMO at Enness Global. A marketing leader with over 20 years in lead roles at Bupa, Crown Worldwide, NatWest, LendInvest and Travelex, he has driven marketing transformations, brand positioning, and customer experience (CX) strategies.Listen now as we explore how CX, NPS and advocacy drive sustainable growth, why marketing should be at the heart of customer experience, and how to balance brand-building with commercial impact.

What this episode covers

We’re joined by Jeremy Laight, former CMO at Enness Global. A marketing leader with over 20 years in lead roles at Bupa, Crown Worldwide, NatWest, LendInvest and Travelex, he has driven marketing transformations, brand positioning, and customer experience (CX) strategies. Listen now as we explore how CX, NPS and advocacy drive sustainable growth, why marketing should be at the heart of customer experience, and how to balance brand-building with commercial impact.

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The Growth Engine - Episode 31: How CX, NPS and advocacy can drive sustainable growth

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How long is this episode of The Growth-Engine Marketing Podcast?

This episode is 58 minutes long.

When was this The Growth-Engine Marketing Podcast episode published?

This episode was published on May 7, 2025.

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