The Hard Part of Training Is Making Sure It Actually Sticks W/ Margaret-Ann Cole

Margaret-Ann Cole joins Melanie to talk about what it really takes to build trust inside an organization: transparency, follow-through, and communication that actually reaches every employee. From engagement surveys and frontline communication to snail-mail newsletters, wellbeing, AI in HR, and the challenge of making training truly stick, this conversation digs into the hard part of people work: not just offering support, but making sure employees can access it, absorb it, and use it when it matters.