The Healthcare Customer of the Future

In this episode of TCNtalks, Marcus Escobedo, Vice President of Communications at the John A. Hartford Foundation, joins Chris Comeaux to discuss the future of healthcare for aging populations. Marcus shares how the Foundation’s Age-Friendly Health Systems initiative transforms care for older adults through the evidence-based 4Ms framework: focusing on what matters to older adults, medication management, cognitive health, and mobility.The conversation dives into the impact of ageism in healthcare and the importance of reshaping language and practices to serve older adults better. Marcus and Chris explore how healthcare systems can elevate the voices of older adults, address the unique challenges of the workforce, and promote age-friendly practices that honor each person’s dignity and preferences.They also tackle communication barriers surrounding serious illness and hospice care, offering valuable insights and resources for enhancing these vital conversations. Given the growing demographic of baby boomers, who comprise most of those served in healthcare, this episode is essential listening for anyone committed to creating better systems for aging with grace and dignity.Guest: Marcus Escobedo, MPA, Vice President of Communications at the John A. Hartford FoundationHost:Chris Comeaux, President / CEO of Teleioshttps://www.teleioscn.org/tcntalkspodcast/the-healthcare-customer-of-the-futureTeleios Collaborative Network   /   https://www.teleioscn.org/tcntalkspodcast