"The Healthcare System Killed Both My Parents" Rich Goldstein on Why You Need to Self-Advocate

"The healthcare system killed both my parents."That's not a hyperbole from Rich Goldstein, it's his reality. His father died of sepsis after being sent home with a fever. His mother spent 15 years in a hospital bed after a surgery she never should have had. Both were intelligent, resourced, capable people. The system still failed them.In this episode, Dr. Newman sits down with Rich, a healthcare data and advocacy expert, to unpack why having money and intelligence isn't enough to protect you inside a system built for billing, not healing. They dig into the CARES Act's unintended consequences, why medicine has shifted from relational to transactional, and the four things Rich says can measurably improve your outcomes in any healthcare encounter.In this episode:Why "people of means" are not immune to medical system failureThe CARES Act: progress, and its unintended anxietyWhy most people remember only 10-25% of what's said in a doctor's appointmentThe 4 pillars of better outcomes: personalization, continuity, engagement, and literacyWhy doctors are not God -- and why uncertainty is part of medicineWhat Rich's company, Tanara, is building to help patients self-advocate