The HFL Education Business Services Podcast - How can school leaders manage complaints in the age of AI?

As AI transforms the way we communicate, it is also changing the nature of complaints received by schools. In this episode Catherine Loake is joined by Emma Murray, Headteacher of Camps Hill Primary School and Co-CEO of The Claxton Trust to discuss how is effecting complaint volume, tone and escalation, as well as the effect on relationships and teacher well being.Packed with real-world experience, this episode offers school leaders strategies to manage relationships, strengthen communication through listening and manage complaints confidently in the age of AI.Bite-sized listening for headteachers, CEOs, school business leaders and governors, the series helps leaders step back from day-to-day pressures, reflect on the bigger picture, and explore practical ways to lead their organisations sustainably and strategically.Host: Catherine Loake (Director of Business Services, HFL Education)Guest: Emma Murray (Headteacher, Camps Hill Primary School and Co-CEO, The Claxton Trust)Created by: Rachel Lodge, Paul Hayward, Biljana MiljkovicQuestions? Email [email protected] Education (formally Herts for Learning)  is a not-for-profit organisation providing all the services, training and resources needed to deliver a great education to every child.