The Hidden Cost of Bad Service: Why Trust Matters More Than Price

Is this reasonable… or just ridiculous? In this episode of The Ordinary Effect, host Guido Perino unpacks the growing frustration many of us feel but rarely articulate: Why is good service becoming so rare? From home repairs to car buying, Guido explores real-life examples that highlight how far companies have strayed from transparency, trust, and follow-through.What you’ll hear:A brutally honest account of trying to buy a simple patio door—and the bizarre sales tactics that followedThe true cost of poor communication and lack of follow-upWhy “value for money” means more than just the lowest priceHow meaningful business relationships can still exist—and what sets them apartThis isn’t just a rant. It’s a thoughtful look at the invisible friction that affects our everyday lives and decisions. If you’ve ever walked away from a transaction feeling disappointed or unsure, this one will hit home.Support the show