The Hidden Costs of AI Abundance | Ernest Ng, Senior Principal of AI Strategy at Workday

Ernest Ng, Senior Principal of AI Strategy at Workday, joins The AI Lab CEO Ryan Kurt to explore what business leaders are missing in today’s AI conversation—from the true cost of innovation to the organizational design challenges that will define long-term winners.We also dive into:Why AI may be the cheapest it will ever be—and why that matters nowThe gap between AI capability and enterprise adoptionHow token economics could reshape budgets, performance, and headcountWhy AI transformation is as much a people challenge as a technology challengeThe risk of over-automating junior work and losing future expertiseWhat resilience planning looks like in a business increasingly dependent on AI systemsErnest Ng is Senior Principal of AI Strategy at Workday, where he helps large organizations think through AI go-to-market, adoption, and transformation. Prior to Workday, he was part of HiredScore, an early AI company in HR that was later acquired by Workday. He also spent nearly 12 years at Salesforce leading HR strategy, people analytics, data science, data engineering, and workforce planning. Trained as an experimental psychologist with a background in I.O., developmental, and cognitive psychology, Ernest brings a rare perspective on the human, organizational, and economic forces shaping the future of AI.Resources: → Learn more about The AI Lab: theailab.ai → Connect with Ernest Ng: https://www.linkedin.com/in/ernestngphd/ → Connect with Ryan Kurt: https://www.linkedin.com/in/ryankurt/ → Send listener questions: [email protected]