The Highs and Lows of ISOs - How Serco Implemented ISO 45003 to Provide a Framework for Supporting Frontline Worker Wellbeing - with Jamie Broadley

Welcome back to The Wellbeing Rebellion! Today, we’re talking about something crucial - supporting the wellbeing of frontline workers. These are the people without office comforts, working in unpredictable environments. Joining me is Jamie Broadley, Group Head of Health and Wellbeing at Serco. With a background in professional rugby and NHS staff wellbeing, Jamie’s now led Serco to achieve ISO 45003 certification - one of only two UK companies to do so. We explore what that means and how organisations can make well-being part of how they do business.Highlights:(2:25) Jamie Broadley's Background and Career Journey(8:37) ISO 45003 Certification and Its Importance(16:30) Serco's Approach to Wellbeing and Safety(23:07) Implementing ISO 45003 at Serco(26:06) Monitoring and Tracking Wellbeing Metrics(37:12) Challenges and Benefits of ISO 45003Find out more about Jamie:LinkedInMake a DifferenceSerco ISO Friendly Wellbeing ApproachISO 45003 Safety StandardConnect with us here:Website: https://aurorawellnessgroup.co.uk/Ngozi: https://www.linkedin.com/in/ngozi-weller-aurora/Obehi: https://www.linkedin.com/in/obehi-alofoje-psychologist-aurora/Aurora Company Profile 2025Book a Call here: https://aurorawellnessgroup.co.uk/#book-meeting