The Human Element of Change: Kerrie Smit on Managing Transformation

In this episode of Founders Future, with host Zach Young, we sit down with Kerrie Smit, the founder and change director of Agencia Change. Kerrie brings over three decades of experience in guiding organizations through complex transformations. She demystifies the field of change management, defining it as the critical process of focusing on people to drive adoption and protect an organization's investment during significant changes like new system implementations or cultural shifts.Kerrie shares the inspiration behind starting her own consultancy, which was born from identifying key pain points and a lack of understanding in the industry. She details the four core services Agencia Change offers: mentoring individuals through change, coaching business leaders, consulting with organizations, and providing strategic advisory. Kerrie also explains her innovative, low-risk business model that allows companies to hire seasoned change managers by the day, making this vital expertise more accessible than ever before.