The Human Factor Episode 16: Designing a User Experience That Has an Impact with Caitlynn Sendra

Guest Speaker: Caitlynn Sendra The world of work is changing, and our series of podcasts has been touching on different aspects of these changes. One area we haven’t yet covered is the topic of user experience and adoption. A badly designed technology solution can kill a project very quickly. But we are seeing an explosion of technology solutions now in our daily lives – internet banking, online shopping, navigation aids, entertainment streaming and so on. So as users we are used to consuming technology, but how do organisations design and deploy workplace technology solutions so that they can be easily used from day one, with minimal explanation, but also ensure that it is easy to consume and adopt. In episode four of our podcast series, our guest Vikas Shah talked passionately about the topic of Human-Centric Design and in this episode we are going to deeper into this and explore how technology can be designed for successful outcomes. What are good design principles and what are some of the pitfalls to avoid. How can we use psychology best practices to ensure that we keep the user at the centre of our solution How we work in the future will be different, old structures will be different and we need to look very differently at how organisations will succeed by truly leveraging the individual contributions and brilliance of all employees. Key Topics– How do we design a solution that people will want to use – Why is this important in the world of work, given that technology is changing our lives at home.– How can we incorporate that knowledge into our future solutions– What makes a solution “sticky”– What are examples of where this has gone wrong in terms of poorly designed solutions or bad algorithms in the past  – how did they manifest themselves as poor solutions and why– A sharing of top tips, hints and wisdom!