The Human Factor: Key to a Successful Supply-Chain I.T. Deployment

Looking to implement new supply-chain software? Without proper change management, you're bound to fail. The most dazzling I.T. package will never deliver on its promise unless managers factor in the human element. That means dealing with a natural resistance to change. It's not just about the possibility of lost jobs, or the fear of becoming irrelevant to the organization. Many people simply resist being shaken out of their routines. Or they might be suffering from ''change fatigue'' – a common affliction within companies that are struggling to keep pace with ever-shifting markets and consumer behavior. Whatever the reason for employee pushback, executives need to pave the way for new technology, while creating a culture of teamwork and trust. Joining us on this episode with some tips and best practices are Joe Couto, senior vice president and general manager of Accellos, Inc., and Blake Barthelmess, chief information officer of Columbia Colstor, Inc.