The human side of fraud

In this episode, Matt Brady interviews Ben Herut to explore the complex world of chargebacks, fraud prevention, and the future of payment security. They discuss the origins of chargebacks, the rise of friendly fraud, and how emerging technologies like AI and real-time data sharing could revolutionise the industry.Key TopicsHistory and purpose of chargebacksRise of friendly fraud and online shoppingImpact of AI and real-time data sharingChallenges in fraud detection and preventionFuture trends in payment securityChapters00:00 Understanding Chargebacks: Origins and Purpose03:02 The Rise of Friendly Fraud05:53 The Role of Issuers and Merchants in Chargebacks08:38 The Impact of Technology on Chargebacks11:29 Navigating the Chargeback Landscape: Challenges and Solutions14:28 The Future of Chargebacks: Agents and AI16:55 The Complexity of Modern Transactions18:11 Data Sharing and Decision Making in Chargebacks20:58 The Balance of Speed and Security in Payments22:43 The Evolution of Chargeback Solutions24:08 Looking Ahead: Opportunities and Risks in ChargebacksKeywordschargebacks, fraud prevention, online payments, friendly fraud, AI, payment security, fintech, fraud detection, banking technology#Fintech #FraudPrevention #OnlinePayments #Chargebacks #CyberSecurity