The human side of lean, with Mark Reich of the Lean Enterprise Institute

Mark Reich, author of Managing on Purpose and senior lean coach at the Lean Enterprise Institute, joins The Manufacturing Employer to explore how lean thinking can improve customer value, quality and employee development across various industries. Mark also talks about his new book, "Managing on Purpose," which offers practical guidance on implementing Hoshin Kanri for strategic alignment and execution. The conversation touches on the challenges of balancing profit, cost and quality, while emphasizing the critical role of HR in fostering organizational capability and employee engagement.