The Human Side of Smart Storage

Send us Fan MailCan AI truly replace the human touch in self-storage?  Scott Meyers welcomes Mason Levy, founder of Swivl, to explore how artificial intelligence is transforming customer engagement across the self-storage industry. From its surprising roots in healthcare and cannabis tech to powering over 4,700 self-storage facilities today, Swivl is revolutionizing the contact center model with its AI-driven platform. The conversation dives deep into conversational AI, human-in-the-loop systems, future-proofing tech stacks, and why personalization still matters in an automated worldWHAT TO LISTEN FOR0:56 The Accidental Storage Tech Founder5:48 What Makes Swivl Different From Just Another Chatbot?10:31 Smarter Gate Codes & SMS: Real-Life Use Cases20:59 Swivl’s Future: Voice AI, Contact Center Suite & More32:55 The Human Side of Storage: Why Empathy Still WinsLeave a positive rating for this podcast with one click CONNECT WITH MASON LEVYLinkedIn | Swivl CONNECT WITH USWebsite | You Tube | Facebook | X | LinkedIn | Instagram Follow so you never miss a NEW episode! Leave us an honest rating and review on Apple or Spotify.White Label Storage helps self-storage owners manage their facilities like a performance business, not a guessing game. Using facility-level data and custom technology tools, the team drives smarter pricing, marketing, and operational decisions with no gut-based revenue management.Website | LinkedIn(410) 693-5166