The Human Signal #44 - Six Terms for Understanding Modern Systems That Fail Humans

In this episode of The Human Signal, I’m closing out my series on the Delta flight saga I documented in Episodes #36, #37 and #38, by stepping back and trying to understand what was actually going on beneath the surface of the situation. I examine how platforms and interconnected systems distribute control while avoiding accountability, showing how power operates structurally rather than individually.I talk through responsibility diffusion, administrative burden, automation shielding, platform intermediation, service hollowing, and enshittification — not as abstract ideas, but as patterns I experienced directly. It’s an attempt to name the structures that make people feel powerless, and to understand why it’s become so normal for the human being to come last.If you enjoyed this podcast please share it with a friend or consider leaving a comment or review, it really helps me out. You can also support me and my work by becoming a paid member, it’s €5 per month on Substack and Patreon. And lastly, you can still find me on YouTube / Instagram as @the_persona_project__ & @laurasheeran_ie This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit laurasheeran.substack.com/subscribe