EPISODE · Nov 15, 2023 · 31 MIN
The Impact of Change Orders on Your B2B Customer Service Team
from Supply Chain Now · host Supply Chain Now
By industry definition, a change order is when a customer requests a change to a parameter on an existing order. It will often change the requested delivery date, quantity, maybe the product itself, requesting an alternative. As today's guest shares, they regularly happen, and you have to build a process around them.In today's livestream-based episode, Business Development Manager with Esker, Graham Smith joins hosts Scott Luton and Greg White to discuss the complexities of change orders in B2B customer service and the impact they have on customer satisfaction and business operations. Listen in and learn:the necessity and challenges of managing change orders effectivelyhow to adjust policies and practices related to managing change orders and employing modern technology to streamline the process and improve the overall customer service experiencethe importance of aligning people, process, and technology to execute operations, and much more.Additional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcKSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeJoin the NOW Community: http://bit.ly/41kpUSO2023 Q3 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIkThis episode is hosted by Scott Luton and Greg White. For additional information, please visit our dedicated show page at: https://supplychainnow.com/impact-change-orders-b2b-customer-service-team-1196 The content in this episode, including all audio, videos, visuals, and graphics, is the property of Supply Chain Now and is protected by copyright law. Unauthorized use, reproduction, distribution, modification, or re-uploading of this content in any form is strictly prohibited without explicit written permission from Supply Chain Now.For licensing inquiries or permissions, please contact us at [email protected]© 2026 Supply Chain Now. All rights reserved. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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By industry definition, a change order is when a customer requests a change to a parameter on an existing order. It will often change the requested delivery date, quantity, maybe the product itself, requesting an alternative. As today's guest shares, they regularly happen, and you have to build a process around them.In today's livestream-based episode, Business Development Manager with Esker, Graham Smith joins hosts Scott Luton and Greg White to discuss the complexities of change orders in B2B customer service and the impact they have on customer satisfaction and business operations. Listen in and learn:the necessity and challenges of managing change orders effectivelyhow to adjust policies and practices related to managing change orders and employing modern technology to streamline the process and improve the overall customer service experiencethe importance of aligning people, process, and technology to execute operations, and much more.Additional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcKSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeJoin the NOW Community: http://bit.ly/41kpUSO2023 Q3 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIkThis episode is hosted by Scott Luton and Greg White. For additional information, please visit our dedicated show page at: https://supplychainnow.com/impact-change-orders-b2b-customer-service-team-1196
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The Impact of Change Orders on Your B2B Customer Service Team
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