EPISODE · Mar 28, 2022 · 32 MIN
The Impact of CX on Business with Petko Tinchev
from Business Transformation Pitch with The CX Goalkeeper
The CX Goalkeeper had the great pleasure to interview Petko Tinchev from Gemseek Petko Tinchev: CEO at GemSeek | Predicting future behaviour by fusing what customers say and do | CX impact acceleration Highlights: 0:00 Kickoff 0.49 Petko Tinchev's introduction 1:51 Petko's career 4:16 Petko's core values 6:49 Impact of Customer Experience 11:35 Three examples (tangible solutions which are awards winning): proactive, predictive analysis & digital twins) 16:26 How to convince companies on pioneering some new solutions 20:56 How to assess the impact on the solutions implemented (financial, social, sustainability) 26:27 Contact details 28:25 Book suggestion 30:10 Golden Nugget Petko contact details: * https://www.linkedin.com/in/petko-tinchev-3a69689/ * https://gemseek.com/ Thank you Petko! more information on: www.cxgoalkeeper.com/PetkoTinchev
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The Impact of CX on Business with Petko Tinchev
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