The Importance of Churn and Retention: Lessons from the SaaS Market with Luke Diaz

In this bonus episode of the Business of Tech podcast, host Dave Sobel is joined by Luke Diaz, founder of DBT Ventures, to discuss customer success and SaaS trends. Luke shares his insights on the SaaS market and its focus on churn, highlighting the importance of retaining customers as managed services providers. With his expertise in scaling startups to over $100 million in ARR, Luke provides valuable insights on the dynamic environment of the SaaS industry. Tune in to learn more about customer success and the current market cycle. Supported by: https://skykick.com/mspradio/https://coreview.com/msp/     💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.