The Importance of Closing the Feedback Loop: A Discussion with Dropbox's CCO

"I am a bridge builder and I really like that aspect of my role," says Yamini Rangan, chief customer officer at Dropbox, a SaaS company that offers file storage and collaboration solutions to both individuals and companies. Yamini shares that when you connect with your customers' true needs, you're able to offer better help and provide value to them. Yamini offers strategies that she has employed within Dropbox, that keeps her leaders and C-Suite aligned to the same goals of customer-centricity.