The importance of cultivating an organizational culture— Insights from Rajeev Dubey, Chairman, MFCWL, MIBL, MSSCL: Bizcast Original

Rajeev Dubey is the former Chairman of Mahindra Insurance Brokers, Mahindra Steel Service Centre, and Mahindra First Choice Wheels. Rajeev holds a degree in Economics from St. Stephen’s College, Delhi University, and furthered his studies at the Delhi School of Economics. He earned his MBA from the Yale School of Management in the USA. He joined Mahindra in 2004 after a remarkable 29-year career with the Tata Group, which he entered as a member of the Tata Administrative Service (TAS) in 1975. His tenure included 21 years with Tata Steel, followed by leadership roles as CEO of Tata Metaliks and later Rallis India. Rajeev retired in 2020 as the Group President (HR & Corporate Services) & CEO (After-Market Sector), and a member of the Group Executive Board of Mahindra & Mahindra Ltd. In addition to his corporate achievements, Rajeev has had a distinguished career in international labour relations. He recently retired as a Member of the Governing Body of the International Labour Organization (ILO) in Geneva and served as a Board Member and Vice President for Asia of the International Organization of Employers (IOE) in Geneva. He has also led as the President of the Employers’ Federation of India (EFI) and the National Human Resource Development Network (NHRDN). Rajeev Dubey’s extensive contributions have also allowed him to actively participate in the Steering Committee and National Executive Council of FICCI for many years. Rajeev Dubey In this episode Rajeev Dubey talks about the importance of cultivating an organizational culture, and his definition of what an organizational culture is, in the context of a business enterprise— it is the way stakeholders behave as they take decisions. And this behaviour is created by means of certain levers. Thereafter Rajeev Dubey proceeds to elucidate on the HR levers that help in creating behaviour. He discusses his background as the General Manager of a township— Jamshedpur, which is a general town and not a company township. In an organization, it is easier to create systems due to command structures and ownership, but in the context of an open system such as a town, which comes with its multifarious stakeholders and baggage of all kinds of people, it requires astute handling, as well as a fair share of spirit, to take along all stakeholders to create value-oriented systems. Regarding AI, Rajeev Dubey believes that when we are dealing with a technology that can produce efficiency at the cost of dehumanizing, ultimately human values such as respect, empathy, ethics and appreciative inquiry, along with soft skills and governance, will become even more important than ever before. Research on the Future of Work from ILO, with which he has been associated, also points in the same direction. Run time – 00:41:45 mins.