The Importance of Listening to Clients and Creating Repeatable Processes, with Ryan Hawley | Healthcare Series

How can a niche consultancy navigate the complex world of international workers' compensation and case management?In this episode, Ryan Hawley, CEO of Odin Industries, shares his journey of building a boutique consultancy specializing in managing medical care and claims for civilian contractors and multinational corporations operating in challenging environments around the globe. With a background in nursing and air ambulance transport, Ryan brings a unique perspective on the intricacies of international workers' compensation and the importance of adaptability in a rapidly changing industry.Ryan discusses the challenges of providing medical case management and claims settlement services in underserved areas, from developing relationships with healthcare providers to ensuring secure and compliant payment processes. He also shares insights into the evolving landscape of Defense Base Act claims and the strategies Odin Industries employs to investigate potential fraud and mitigate risk for their clients.Throughout the conversation, Ryan emphasizes the importance of listening to clients, solving complex problems, and creating repeatable processes to deliver consistent results. He also delves into Odin Industries' expansion into domestic workers' compensation case management and the company's long-term growth strategy.Ryan opens up about the challenges he faced when starting Odin Industries during the COVID-19 pandemic and the importance of adaptability in finding the right market fit. He also shares his passion for advocating for small businesses through his involvement with the Small Business Association Leadership Council for Economic Development and his commitment to promoting inclusivity and safety in public schools and libraries through his role on the board of Defense of Democracy.Mentors that Inspired Ryan: His former manager at the ICU in Niagara Falls,  inspired him to start his own company and pursue entrepreneurship  The business partner who encouraged him to start Going Home Medical and re-enter the world of medical transport and international workers' compensationReferences: Website - https://www.odinindustriesllc.com/Linkedin - https://www.linkedin.com/in/ryan-l-hawley-3b906145Email - [email protected] Codispoti, AddBack Benefits Agencyhttps://www.addbackbenefitsagency.com/Transcript | The Importance of Listening to Clients and Creating Repeatable Processes with Ryan HawleyYoutube - Inspired Stories Podcast by AddBack BenefitsAgencyhttps://www.youtube.com/channel/UC-2KCy3zqjALje6hwzWT0VA