The Importance of Taking a Phased Approach to Improving Customer Experience in Healthcare

"At the end of the day, what we realize is, we all unite under the same thing, which is to drive the customer experience, get the patient what they need," says Corrie Quaranto, Vice President of Northwell Health, regarding a patient-focused experience at their facilities. In my discussion with Corrie, we discuss how Northwell has been taking the time to focus on customer care in a way that reduces stress and confusion for the patient during their healthcare experience, especially when it comes to the billing and financial responsibility.