EPISODE · Feb 9, 2023 · 25 MIN
The Increasingly Important Role of AI in Customer Experience
from Bernard Marr's Future of Business & Technology Podcast · host Bernard Marr
In this conversation, we explore the role of AI in customer experience (CX), in particular, how we ensure, that in a digital future, AI helps to deliver positive experiences for both customer service agents and customers, alike. I am joined by Einat Weiss, Chief Marketing Officer at NICE
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The Increasingly Important Role of AI in Customer Experience
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