The Independent Repair Shop Is Stealing Your Next Trade-In

Independent repair shops are not just taking oil changes, brakes, tires, and repair orders from your dealership — they are taking the customer relationship that leads to the next trade-in. In this episode, we break down why service retention is really a future sales strategy, and how dealers can use declined service, recalls, tires, repair estimates, and vehicle health checks to keep customers in the dealership ecosystem.