The intersection between CX and EX with Bill Staikos

from Business Transformation Pitch with The CX Goalkeeper

The CX Goalkeeper had the great opportunity to interview Bill Staikos LinkedIn Headline: Highlights: 00:00 Game Start 00:33 Bill's introduction 03:51 Bill's value 06:15 What is the intersection between Customer Experience and Employee Experience? 09:21 Why is this intersection getting more and more important? 14:05 Experience design, insights & Culture 16:11 How to leverage insights to improve this intersection 20:37 what are the key elements on experience design? 23:59 what are the most important points to nurture a positive genuine culture? 27:39 Some examples 29:23 The future of CX 32:46 Book suggestion 34:05 Contact Details 34:42 Bill's Golden Nugget and much more: www.cxgoalkeeper.com/BillStaikos #cxgoalkeeper #customerexperience #podcast #leadership

Episode metadata supplied by the publisher feed · Published Oct 31, 2022

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The intersection between CX and EX with Bill Staikos

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