The Invisible Handover: Closing Ownership Gaps in Building Technology

Many projects celebrate move‑in — and then the technology quietly slips into no‑man's‑land. This episode uncovers the invisible handover: the gaps in ownership, documentation, and ongoing support that turn well‑designed systems into operational liabilities. Host Alex Morgan interviews Michael Harrington to map common handoff failure modes across power, networks, access control, BMS, and vendor‑managed services. We break the problem into causes (expectations mismatch, thin documentation, and disconnected O&M), tradeoffs operators make (speed to occupancy vs. completeness, owner vs. tenant responsibility), and day‑to‑day implications for resilience and budgets. Michael shares pragmatic examples from multi‑tenant and healthcare properties, and Alex presses on practical controls teams can adopt: acceptance checklists, single‑source responsibility models, living documentation, and measurable handover criteria. Listeners will depart with three concrete actions to close ownership gaps and reduce costly post‑handover surprises.