The Invisible Infrastructure Behind Great Hiring

In this episode of people actually, Carissa Mueller, Director of People Operations at Dream Charter Schools, breaks down the “invisible infrastructure” behind great hiring. From ATS and HRIS integration to employee experience, we explore how systems shape how work actually gets done, where friction shows up, and how AI can help teams rethink—not just speed up—how they operate. Because in hiring, what people experience is often shaped by what happens behind the scenes.