The IT Leader Has Evolved – Are You Still Just a Technologist? with Jason Frame, Southern Nevada Health District

Is your IT leadership evolving fast enough to meet the demands of today’s human-first, AI-driven future?In this episode, Tonya sits down with Jason Frame, CIO of the Southern Nevada Health District, to talk about what it truly means to lead IT in a post-COVID, AI-driven world. Jason brings decades of experience and a radically human-centered approach to IT leadership. From rethinking how we define value in IT, to implementing psychological safety and building cross-functional trust, Jason shares how modern CIOs must move beyond technology jargon and become experience-driven, empathetic leaders.Whether you’re facing resistance to change, struggling to influence beyond IT, or wondering how to help your team embrace AI without fear, this episode is packed with honest, actionable wisdom to help you lead through today’s chaos—and into tomorrow’s possibilities.Tune in to hear:Why the CIO role is no longer just technical—and what it’s becoming insteadThe power of putting employee and customer experience at the center of IT strategyHow Jason led a seamless shift from desk phones to Teams softphones—and what made it workCommon blind spots tech leaders still have about the future of their roleWhy “soft skills” are actually essential leadership toolsHow to speak the language of the business—and humans—not just techReal-world examples of psychological safety building stronger teamsHow to align AI and automation with human-first impactThe value of cross-departmental trust and how to build itJason’s advice for leaders who want to start evolving but don’t know where to beginConnect with Jason: Follow Jason Frame on LinkedIn