The ITIL V3 Executive Overview

Since the release of ITIL V3 in Jun 2007, organizations have been hearing from many sources, including consultants, tool vendors and the authors themselves, on how ITIL V3 presents a fresh, new perspective towards developing and delivering IT services. The information presented has mostly been a high-level view; however, many organizations, and particularly IT executives of those organizations, have been asking for a more specific view of V3 that answers questions about the contrast between V2 and V3, and the impact of V3 on their training plans.