The Journey from Support to Engineering

The Journey from Support to Engineering - hear from Mick on how he made a change in his career at Buffer! On this week's episode, join Jordan and Joe as they learn about our guest's path from a support role at Buffer to an engineer! Mick began his Buffer journey running support, and it was (and is!) something he does very well! Along the way, he learned the product inside and out and recognized things that would block or slow down the team or customers. So, he turned to learning code as a way to create new things to speed up internal processes and flows. Eventually, he made the jump from support to engineering! This week, we unpack what that journey looked like for him. We hope you enjoy this week's episode and feel free to continue the discussion online with us at @bufferdevs! Timecodes Introduction: 0:42 First role at Buffer: 1:45 Current role: 3:38 Inflection point: 5:20 Learning a new discipline: 9:00 Juggling Roles: 14:20 Context switching: 16:00 Advice for those looking to switch to a new role: 21:30 Outro: 26:00