The Key to Identifying Your Most Valuable Customers episode artwork

EPISODE · Jan 10, 2024 · 20 MIN

The Key to Identifying Your Most Valuable Customers

from HBR On Strategy

Do you know who your “superconsumers” are, and why they’re so important for your strategy decisions? Growth strategy expert Eddie Yoon says they’re your most passionate, most valuable customers—not just because they spend more than average, but because their insight can help you improve your products and services. In this episode, you’ll learn how to define your superconsumers and use their insights to attract new users to your products and services, with plenty of real-world examples, from Velveeta cheese to vitamins and video games.

Episode metadata supplied by the publisher feed · Published Jan 10, 2024

Embed this episode

NOW PLAYING

The Key to Identifying Your Most Valuable Customers

0:00 20:49

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

No similar episodes found.

No similar podcasts found.

Frequently Asked Questions

How long is this episode of HBR On Strategy?

This episode is 20 minutes long.

When was this HBR On Strategy episode published?

This episode was published on January 10, 2024.

Can I download this HBR On Strategy episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.
URL copied to clipboard!