The KPI's You Aren't Tracking with Bryan Hoban

In this episode, we sit down with PECAA's EVP for Member Business Advisory Bryan Hoban to discuss key performance indicators that give us a deeper look into the health of the practice. Key Takeaways:The basics are always important: Revenue Per Patient, Frame Capture Rate, Revenue Per Pair, CL Capture RateData is only as valuate as the insight it provides: why the numbers are what they are and the steps that need to be taken to improve them. Deeper KPI's provide greater understanding as to why the main KPIs are there they are. Unique KPI metrics to consider:Frame line by genderFrame line by ageFrame sales by genderFrame sales by age$0 frame salesFrame sales per period of timeCL sales per period of timeMonths of CL soldAnnual supply rateFrames per refraction and Lenses per refractionKPI's that don't always help:Revenue per refraction. High amounts of medical can really throw this data points off.Chair cost. It can be skewed in a way that leads to poor decisions especially around managed care plan acceptance.