The Lack Of Hospitality Is Costing Your Business Millions

Welcome back to another episode of Unexpected Perspectives! Join Mark Segelov in a conversation with Bebe Oladipo, Head of IT Programme Management and Information Security at the Azzurri Group, as they explore how hospitality impacts business success. Key Topics Covered:- Hospitality's Business Impact:  Learn how customer-centric operations drive financial success in businesses.- Evolving Service Standards: Discover how service standards adapt to changing preferences and legal requirements.- Customer Engagement and Feedback: Explore the role of digital platforms in gathering valuable customer feedback for continuous improvement.- Training for Service Excellence: Understand the importance of comprehensive training programs for ensuring consistent service quality.- Internal and External Service Cultures: Uncover parallels in maintaining high service standards for internal teams and external customers.- Leadership's Role in Service Orientation: Gain insights into how leadership fosters a customer-centric culture and supports frontline service teams.Discover practical strategies for enhancing service excellence and fostering a customer-centric mindset in your business. Listen to the full episode for valuable insights on the intersection of hospitality and business success!Connect with Mark:LinkedIn: https://www.linkedin.com/in/mark-segelov/X: https://twitter.com/marksegelov TikTok: https://www.tiktok.com/@marksegelov Website:www.marksegelov.com