The Latest on Salesforce & ServiceNow's $1.5BN Genesys Investment, NiCE-Cognigy, Five9's Departures

Watch on YouTube.CX Today's Charlie Mitchell hosts a panel discussing trending news from across the customer experience space.Five prominent CX analysts join the panel to dissect each story.In this conversation, those analysts include:Liz Miller, VP & Principal Analyst at Constellation ResearchRebecca Wetteman, CEO & Principal Analyst at ValoirShelly Kramer, President & CEO at Kramer & CompanyMichael Fauscette, Founder, CEO & Chief Analyst at Arion ResearchFinbarr Begley, Senior Research Analyst at CavellDuring the discussion, they touch upon the following four news stories:Genesys Announces $1.5BN in Investment from Salesforce and ServiceNow Our panellists react to Genesys's $1.5BN in funding from two CRM giants, unpacking what it means for the market and future CCaaS-CRM integrations.NiCE Agrees $995MN Acquisition of CognigyCognigy is one of many conversational and agentic AI providers. So, why has NiCE broken the bank to acquire it? The analysts break it down.Five9 CEO Departs, Alongside Three Senior ExecsFive9 is in a state of flux. But, will it emerge in a better or worse position? The analysts share their take.Salesforce to Acquire Bluebirds Switching attention from service to sales, the industry experts break down Salesforce's acquisition and how its customers may benefit.Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.