The Latest on ServiceNow AI Experience, Qualtrics' $6.75MN PG Forsta Acquisition, & More

CX Today's Charlie Mitchell hosts a panel customer experience analysts to discuss the latest headlines shaking up the space.This month’s lineup includes:Zeus Kerravala, Principal Analyst at ZK ResearchLiz Miller, VP & Principal Analyst at Constellation ResearchRebecca Wettemann, CEO & Principal Analyst at Valoir Shelly Kramer, resident & CEO at Kramer & CompanyMichael Fauscette, Founder, CEO & Chief Analyst at Arion ResearchDerek Top, Senior Analyst at Opus ResearchDuring the discussion, the panel dives into three major CX stories:💡 ServiceNow Unveils "AI Experience" 💡ServiceNow has launched a unified AI platform designed to bring together data, workflows, and automation across the enterprise. The analysts unpack what this means for platformization, adoption, and the move toward truly role-aware, embedded AI in the flow of work.🧠 Oracle’s New Role-Based AI Agents 🧠Oracle rolls out AI agents for service, sales, and marketing within its Fusion suite, at no extra cost for customers. The panel explores what this means for the rise of specialized, task-focused agents and the future of multi-agent collaboration.🎤 Qualtrics Acquires PG Forsta for $6.75 Billion 🎤Qualtrics doubles down on the Voice of the Customer (VoC) market with a blockbuster acquisition, combining three of Gartner’s top five leaders (as PG Forsta recently snapped up InMoment). Our analysts discuss how this reshapes the VOC landscape.For more CX technology news, visit: 👉 https://www.cxtoday.comHosted by Charlie Mitchell, Head of Publication at CX Today News - Customer Experience Technology News #servicenow #oracle #qualtricsThanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel. You can also join in the conversation on our LinkedIn page.For more Customer Experience tech news, visit: https://www.cxtoday.com