The layer nobody talks about — until It breaks

They're not in the keynotes. They're not in the strategy decks. But when a retail transformation actually lands — when AI gets adopted, when a store team holds together under pressure, when corporate strategy turns into something a frontline team can actually use — there's almost always a middle manager making it happen. In this episode, Maya sits down with Christine, to unpack why middle managers are retail's most underestimated asset — and what happens when you stop investing in them.👉 Read the full exclusive here !For more insights and updates, follow us on LinkedIn at International Association of Department Stores - IADS, check out our Substack, visit our website at www.iads.org for additional resources, and learn more here! This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit iads.substack.com/subscribe