The leadership disconnection crisis - and how to turn online reviews into leads

What do employee disconnection and customer reviews have in common? This episode’s guests say both can pose a threat to trust – but handled well, they can really supercharge business performance. Melinda McCormack, founder of Impact with Empathy, first joins host Grace Jennings-Edquist to explore the rising crisis of emotional disconnection at work. Melinda outlines the links between disconnection and trust, employee wellbeing and performance. Then serial entrepreneur Karl Schwantes reveals how businesses can transform customer reviews into powerful lead generators without spending on ads. Karl, who is Managing Director of Xennox Diamonds and Founder of Reputable, also shares practical tactics for creating remarkable client experiences, earning more reviews, and even turning negative feedback into opportunity. If you’re considering launching a podcast to grow your authority and client base, reach out to our team to learn how we can support you. Business Essentials is produced by soundcartel.com.auSee omnystudio.com/listener for privacy information.