The lie behind CSI and NPS BONUSES / The whole truth no one talks about

Send us Fan MailThe lie behind CSI and NPS BONUSES / The whole truth no one talks abouthttps://youtu.be/ul7HrkvsxyUIn this video, we tackle a topic that is often avoided but absolutely crucial in many industries: the real impact of bonus programs on the customer experience. While busines owners are investing massively to improve satisfaction, communication, and service quality, a darker reality persists: some employees bypass the system to hit targets… instead of genuinely taking care of customers.In a clear and unfiltered message, Mario exposes how practices like survey begging, filtering out “at-risk” customers, artificial follow-ups, or unrealistic promises can distort CSI/NPS survey results—while leaving customers with an experience that is very far from the polished reality presented in internal reports. He explains why these behaviors damage business reputation, erode customer trust, and even harm long-term profitability.This video highlights a troubling paradox: the very system designed to improve the customer experience sometimes ends up degrading it, when the intention shifts from helping the customer to simply reaching a number. Mario offers a different perspective: putting the customer back at the center, transforming internal culture, and restoring the bonus to its natural rôle a consequence of good work, not an objective that distorts behavior.If you work in a buisiness, manage a team, or are simply passionate about customer service, this video will change the way you see things.📧 To subscribe to our weekly newsletter: https://link.parmail.ca/s/443/70694f8e4b87dbb64f4f2ba073213a13📺 Subscribe to our channel Y O U T U B E: by clicking on the following link https://www.youtube.com/c/MarioLoubier?sub_confirmation=1SERVICE OFFERWe offer conference services, training and coaching in the field of sales, customer experience and leadership.  For companies, we are accredited by Emploi Québec under the law on training.  We can issue training certificates and provide you with an invoice for the trainings followed online on this channel or for our real and virtual face to face interventions.  For our fee schedule here is the link: marioloubier.ca/investments🙋 About us🙋I am speaking to anyone who wants to grow their career in Sales, Customer Experience and Leadership.  We are humans serving humans offering coaching, speaking and training services.  We offer a different approach based primarily on commitment and emotion which are the pillars of decision-making.Contact me for more detailsMario [email protected]❤️ N o u s t r o u v e r ❤️🏠 W E B S I T E : https://marioloubier.ca/🧑🤝🧑 F A C E B O O K : https://www.facebook.com/mario.loubier💼 L I N K E D I N: https://www.linkedin.com/in/marioloubier/🐦 T W I T T E R: https://twitter.com/marioloubier📷 I N S T A G R A M : https://www.instagram.com/mario_loubier/🎧 P o d c a s t s 🎙️ 🍎Apple Podcasts: https://feeds.buzzsprout.com/1155089.rss🎵 Google Podcasts: https://feeds.buzzsprout.com/1155089.rss🔊Spotify: https://open.spotify.com/show/7dsMsTeJ15WuKnGapzFsW9#BusinessCustomerExperience #BusinessLife #customersatisfactionMario Loubier 514-434-9423Formation, Conférence, CoachVente, Expérience client, Leadership